KARTINAH, Dwi. LEVEL OF CUSTOMER SATISFACTION USING THE KANO AND ROOT CAUSE ANALYSIS (FISH BONE) METHOD IN INTERNET SERVICE PROVIDER COMPANIES (SP Product Case Study). International Journal Science and Technology, [S. l.], v. 2, n. 3, p. 64–68, 2023. DOI: 10.56127/ijst.v2i3.1087. Disponível em: https://journal.admi.or.id/index.php/IJST/article/view/1087. Acesso em: 21 jun. 2025.