1.
Kartinah D. LEVEL OF CUSTOMER SATISFACTION USING THE KANO AND ROOT CAUSE ANALYSIS (FISH BONE) METHOD IN INTERNET SERVICE PROVIDER COMPANIES (SP Product Case Study). IJST [Internet]. 2023 Nov. 30 [cited 2025 Apr. 20];2(3):64-8. Available from: https://journal.admi.or.id/index.php/IJST/article/view/1087