ANALISIS USABILITY LAYANAN BCA MOBILE BANKING BERDASARKAN PERSEPSI PENGGUNA MENGGUNAKAN HEURISTIC EVALUATION
DOI:
https://doi.org/10.56127/juit.v2i1.469Keywords:
m-banking, usability, heuristic evaluationAbstract
BCA is the biggest private bank in Indonesia, which is the choice for the public and has an important role in the Indonesian economy. One of the major services is BCA Mobile Banking. BCA also wants the growth of digital services based on the user experience of its customers who feel comfortable, safe and loyal. The purpose of this research is to analyze the interface design and usability of BCA Mobile Banking services using the Heuristic Evaluation method and to analyze the influence of sex, age and duration of user experience.
The research method consists of 5 steps, develop a research model and compile the instrument, test the validity and reliability of the instrument, collect the data, process the data and analyze the data.
The results of this research are that users have a high level of satisfaction with BCA m-banking services, the level of satisfaction is influenced by sex, age and duration of user experience in service. BCA Mobile Banking has implemented interface design and usability.
References
Amalia Putri, Aries Dwi Indriyanti. “Evaluasi Usability Aplikasi BTN Mobile dengan Metode User Experience Questionnaire dan Heuristic Evaluation”. Jurnal Sistem Informasi, Vol 03 No 2, 2022. Jurusan Teknik Informatika Universitas Negeri Surabaya.
https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/46226
Bella Aulia, M Chandra Saputro, Aryo Pinandito. “Analisis Usability Pada Website Universitas Brawijaya dengan Heuristic Evaluation”. Jurnal Teknologi Informasi dan Ilmu Komputer (JTIIK), Vol 3 No 3 (hlm 188-193), 2016. Fakultas Ilmu Komputer Universitas Brawijaya, Malang. https://jtiik.ub.ac.id/index.php/jtiik/article/view/194
Abi Fadlan, Rizki Dewantara. “Pengaruh Persepsi Kemudahan Dan Persepsi Kegunaan Terhadap Penggunaan Mobile Banking (Studi Pada Mahasiswa Pengguna Mobile Banking Universitas Brawijaya)”. Jurnal Administrasi Bisnis (JAB), Vol 62 No 1 (hlm 82-89), 2018. Fakultas Ilmu Administrasi Universitas Brawijaya, Malang. http://repository.ub.ac.id/id/eprint/165788/
Wimmie Handiwidjojo, Lussi Ernawati. “Pengukuran Tingkat Ketergunaan (Usability) Sistem Informasi Keuangan Studi Kasus: Duta Wacana Internal Transaction (Duwit)”. Jurnal Informatika dan Sistem Informasi (JUISI), Vol 02 No 01 (hlm 49-55), 2016. https://journal.uc.ac.id/index.php/JUISI/article/view/115
I Wayan Sudiarsa, I Gusti Bagus Wiraditya. “Analisis Usability Pada Aplikasi Peduli Lindungi Sebagai Aplikasi Informasi dan Tracking COVID-19 dengan Heuristic Evaluation”. Jurnal Informasi Teknologi dan Komputer Sains, Vol 3 No 2, 2020. STMIK STIKOM Indonesia. https://journal.ipm2kpe.or.id/index.php/INTECOM/article/view/1901
Sena Lastiansah. 2012, Pengertian User Interface, Jakarta: Elex Media Komputindo, 2012
Notoatmodjo. Metodologi Penelitian Kesehatan. Jakarta: Rineka Cipta, 2010
Otoritas Jasa Keuangan. (2015, Mei). Bijak Ber-Elektronik Banking. [On-line]. Available: https://sikapiuangmu.ojk.go.id/FrontEnd/CMS/DetailMateri/2 [21 September, 2022].
