USER SATISFACTION ANALYSIS OF GOJEK APPLICATION USING END-USER COMPUTING SATISFACTION (EUCS)

Authors

  • Aura Wihati Dienislami Gunadarma University
  • Aviarini Indrati Gunadarma University

DOI:

https://doi.org/10.56127/ijst.v2i2.875

Keywords:

EUCS, content, accuracy, easy of use, timelines, user satisfaction

Abstract

At the first time, Gojek application is the online transportation services, but now it has various services. Online transportation services in the Gojek application are GoRide and GoCar. Analysis of application performance can be done to determine the user satisfaction. The aim of this research is to analyze the Gojek application user of satisfaction, especially GoRide and GoCar online transportation services. This research consists of 3 steps. The steps are making research model and adopting questionnaire, validity and realibility test and data analysis. Evaluation is done using 5 dimensions of End User Computing Satisfaction (EUCS). It consists of content, accuracy, format, easy of use and timeliness. In addition, the demographic factors of the respondents were also added, namely gender, age and occupation. There are 100 respondents in this research. The result of this research are the user satisfaction of Gojek application, especially GoRide and GoCar, can be categorized as very satisfied. The dimensions of EUCS and demographic factors have positive affect to user satisfaction. Gojek application can develop by increasing the accuracy of information and timeliness.

References

Cindy Mutia Annur. Jumlah Pengguna Internet di Indonesia (2018-2022*). https://databoks.katadata.co.id/datapublish/2022/03/23/ada-2047-juta-pengguna-internet-di-indonesia-awal-2022, [March 23, 2022]

Doll W, Torkzadeh G. “The Measurement of End-User Computing Satisfaction”. MIS Quart, Volume 12(2), 1988, Pages 177-188, https://www.jstor.org/stable/248851

Aura Wihati Dienislami. Analisis Kepuasan Pengguna Layanan GoRide dan GoCar Pada Aplikasi Gojek Dengan Menggunakan Metode End-User Computing Satisfaction. Skripsi, Sistem Informasi, Universitas Gunadarma. Indonesia. 2022

Vasillios P. Agilidis, Prodromos D. Chatzoglou. “Hospital Information System : Measuring End-User Computing Satisfaction”. Journal of Biomedical Informatics. Volume 25, March 2012, Pages 566-579, https://www.sciencedirect.com/science/article/pii/S1532046412000391

Azleen Illias, Rahida Abdul Rahman, Mohd Ruhdan Yasoa. “End-User Computing Satisfaction (EUCS) in Computerized Accounting System Which The Critical Factors? A Case in Malaysia”. Computer and Information Science. Volume 2(1), February 2009, Pages 18-24, https://www.researchgate.net/publication/324692179

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Published

2023-07-30

How to Cite

Dienislami, A. W., & Indrati, A. (2023). USER SATISFACTION ANALYSIS OF GOJEK APPLICATION USING END-USER COMPUTING SATISFACTION (EUCS). International Journal Science and Technology, 2(2), 76–79. https://doi.org/10.56127/ijst.v2i2.875

Issue

Vol. 2 No. 2 (2023): July: International Journal Science and Technology

Section

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